MMYSIA Recorder

Adding Credits to a User Account

This guide demonstrates how to locate a specific user in the Formas Admin Console and manually top up their account credits.

Adding Credits to a User Account overview
  1. 1

    Search for the user

    Go to https://www.formas.ai/admin/console, Enter the user's name or email into the 'Smart search' bar to filter the accounts table.

    Search for the user
  2. 2

    Select the user

    Click the user's email address in the search results to open their account details.

    Select the user
  3. 3

    Click Add Credits

    Click the '💰 Add Credits' button in the top navigation row of the user panel.

    Click Add Credits
  4. 4

    Enter the credit amount

    Type the number of credits you wish to add in the Amount field.

    Enter the credit amount
  5. 5

    Set the expiration period

    Select the desired timeframe from the 'Expiry' dropdown menu.

    Set the expiration period
  6. 6

    Confirm the top up

    Click the 'Add Credits' button to finalize the transaction.

Tips

  • Ensure you select the correct user email to avoid adding credits to the wrong account.
  • Credits can be set with specific expiration dates to manage promotional balances.
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